National carrier South African Airways (SAA) has been awarded a 4-Star rating for the 13th consecutive year.
“The 4-Star ranking signifies that the airline has achieved a good standard of product across all travel categories, with standards of staff service delivery in both the on-board and airport environments also being well ranked,” said Edward Plaisted, Chief Executive Officer of Skytrax.
The Skytrax Star Ranking audit examines more than 800 areas of product and service delivery, across both airport operations and the cabin experience, and this demonstrates that SAA passengers can look forward to a high quality of product and service. The Skytrax Ranking provides an accurate and independent guide for travellers around the world, and the 4-Star Airline status is a most respected category.
Last month, SAA was awarded as both “Best Airline in Africa” and “Best Business Class to Africa” from top United States travel magazine, Business Traveller. – Source: www.SAnews.gov.za